Privacy Policy

Last Updated: March 15, 2026

Welcome to DWLOGIC LIMITED ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our AI-powered services.

1. Information We Collect

We collect information that you provide directly to us through our AI Assistant and booking forms, including:

Personal Details: Name, email address, and phone number.
Business Context: Website type, niche, and appointment preferences.
AI Conversations: Audio transcriptions and text logs from our AI Voice Agent interactions.

2. How We Use Your Information

We use your information to:

Process and manage your bookings and callbacks.
Improve our AI models and service delivery.
Send confirmation emails and service updates.
Comply with legal obligations.

3. AI and Voice Data

Our AI Voice Agent processes voice data in real-time to provide conversational services. This data is analyzed by advanced machine learning models (including Google Gemini) to fulfill your requests. Voice recordings are not stored indefinitely but may be transcribed for accuracy and quality assurance.

4. Data Protection

We implement industry-standard security measures, including encryption and secure database management (SQLite), to protect your data from unauthorized access.

5. Cookies

Our website uses cookies to enhance user experience and remember your preferences. You can manage your cookie settings through our consent banner.

6. Contact Us

If you have any questions about this policy, please contact us at support@dwlogic.co.uk.